by Kathy Terrill | Jun 12, 2018 | eCommerce Tips, Selling on eBay
Looking for more eBay sales? International sales can increase your business immediately.
So, why say no to more sales?!
To begin, shipping globally on eBay can be accomplished in several ways.
First, sellers can ship themselves. Additionally, businesses can ship international sales with eBay’s Global Shipping Program. For each listing, sellers choose how to handle their non- US sales. It is not an all or nothing proposition. So, sellers can mail product X themselves using eBay shipping labels. Also, shipping product X can be done using products like Stamps.com, Endicia, and ShipStation. Then with product Y they select eBay’s Global Shipping program.
There are several advantages to eBay’s Global Shipping program, commonly called GSP.
First, it takes a lot of stress off the seller. When a GSP item sells, the sellers simply mail to a shipping hub in Kentucky. From there, the item is packed and mailed overseas. The seller is only required to get the item to Kentucky. From Kentucky onwards, it’s eBay’s job. eBay is responsible to have the international shipping product arrive safely in county Q. Should it arrived damaged, eBay refunds the buyer. This keeps more money in the seller’s pockets! Also, eBay screens the GSP listings. If it’s illegal to import your product to country G, it will not be visible to that nation.
Amazon sellers that use FBA to fulfill their eBay orders can use GSP.
Many Amazon eBay sellers are completely unaware of this. eBay’s GSP shipping center is in the US. Savvy FBA sellers opt their eBay inventory into GSP for the sales boost. It’s a fast smart way to make more money.
Listen to international sales tips in my YouTube, Where Did The eBay Customers Go?
http://https://youtu.be/X0joTyMLzwo
Some sellers are nervous to ship overseas. The Global Shipping program reassures sellers with its shipping protections.
That being said, protections are not free. eBay’s Global Shipping program is a premium service. It includes door to door tracking. Customs and import fees are charged up front. The basic rule of thumb for using GSP is this. If an item is under 4lbs, ship it yourself. Should the product be over 4lbs, use the Global Shipping Program. Furthermore, if the product is very valuable and or fragile, consider GSP. You have a built-in insurance policy with GSP.
If your items are light, often shipping yourself is best.
GSP will make lightweight item’s shipping expensive to buyers. You can lose sales. Shipping USPS first class international includes tracking to many countries. Here is the current list of countries with this tracking. It’s called e-Delcon.
It’s wise to edit the custom’s form when shipping to a generic description.
A DKNY dress is a women’s dress. An Under Armour shirt is a men’s shirt. You are not falsifying the document. You’re not changing the price or marking a purchase a gift. You are mailing a dress. You’re shipping a shirt. Using the generic term helps the package not get sidetracked by a handler interested in the contents. Shipping GSP there is no need to do this.
So, still feeling a bit nervous?
It’s fine to start shipping globally in increments. Begin shipping to Canada. Later add UK and Australia. Then consider shipping everywhere. Again, GSP takes any jitters away. But if your items are lightweight, it can make your items expensive. You’ll lose sales to sellers who ship themselves.
Offer GSP and your own shipping.
You must choose one or the other for countries you will ship to. Sellers can ship themselves to some countries that are non-GSP nations. Then use GSP for the eligible countries. HERE is the current list of GSP eligible nations. To do this you would customize shipping under shipping details. You can block countries you don’t want to ship to in your site preferences. If you leave GSP checked in shipping details and include you own shipping for the SAME country, your shipping is shown to buyers. They will not see GSP. For GSP to be offered, it must be the only option to country X.
Almost daily articles speak on the massive increase in online shopping. This recent post by B& T Magazine highlights how Australians are shopping online is just one.
Every day more people everywhere are shopping online!
Online shopping is increasing daily.
No matter the size of your business, you can be an international seller. Shipping everywhere increases your eBay sales. That’s great news in all languages.
Special note – Thanks to Feedspot for recently selecting us as a top blog to read for eBay Seller News!
by Kathy Terrill | May 27, 2018 | eCommerce Tips
The eBay Summer Seller Update for 2018 is out. Like most of the seller updates, it’s a mixed bag.
You may have quite a bit of work ahead with the eBay Summer Seller Update.
To begin, the eBay Summer Seller Update is in four sections. They are Inventory Optimization, eBay Stores, Selling Metrics and Shipping and Returns. I will address key facts that impact the majority of people. I encourage you to read the entire update.
So, in Inventory Optimization, four categories now have mandatory item specifics.
The four are Coins, Comics, Pottery & Glass and Tires. In light of this, note what categories you sell in. Many sellers have Pottery & Glass listings. Look to start implementing the mandatory changes now. Be ready for the July 31, 2018 deadline. Furthermore, study the product categories that must list with Product Pages. I break down key points in the entire update for you HERE.
Equally important are the impacted categories of cardio equipment, cell phones, and smartphones. Included are computers/tablets, networking tablets, and ebook readers. Also counted are humidifiers, internet & media streamers and major appliances. Portable fans, programmable thermostat, and small kitchen appliances join the list. Space heaters, TV video, and home audio are included. As are internet and media streamer, TV’s, and voice-enabled home assistants too. More details on these changes are HERE.
Now, the next part of the seller update is for eBay store owners.
So, if you use the sales function of Promotions Manager and Sales event, heads up.
Items must be listed on eBay for a minimum of 14 days before they can be put on sale. I detail this new policy and other eBay Summer Seller Update facts in my YouTube Stop The Drowning.
http://https://youtu.be/6-XxWo1ejSg
Furthermore, Seller Metrics and Shipping will have new features.
With a few exceptions, as of June 25 sellers will need to list with zip codes. Additionally, in July eBay will add new seller metric data to Seller Hub. Sellers will be shown how they compare to other sellers in key data. The focus seems to be on returns. Of course, data is welcome. Let’s see if this will be helpful information. eBay will need to tightly compare apples to apples to give sellers data that’s useful. eBay Radio has great information on this and entire update HERE.
Good and bad news for sellers on Returns!
So, eBay is moving ahead with only five return policies allowed. There are a few exceptions. eBay makes it easier for buyers to return. A simplified return process will be in place. In light of this, sellers need to select an approved policy. If they don’t pick one, one will be assigned. Details are HERE.
In closing, sellers have work to do.
Goal Of eBay Summer Seller Update – Sales!
Studying the update, look at the categories you sell in. Are you impacted by the changes? Look at your returns policies. Are they compliant with eBay’s new standards? Starting in July, look at your new return seller metrics. Comparatively, how do you stack up? The update points sellers to data and policy compliance. The end goal is more sales from more shoppers. Now, that’s certainly welcome news to sellers!
by Kathy Terrill | Mar 27, 2018 | eCommerce Tips, Selling on eBay
eBay Guaranteed Delivery program recently messaged a lot of USA sellers notices. Heads up, sellers. Pay attention to this winning program.
Promotional Tools Attract Shoppers!
eBay sellers want sales. First of all, many factors go into attracting customers. Start with optimized listings, with great pictures and keywords. With an eBay store, sellers access exclusive promotional tools. These are Promotions Manager, Promoted Listings, and Sale Events.
So, what if a seller does not have a store? What options do they have?
Especially relevant is social media. Done right, it attracts shoppers. My Essential Social Media Cheat Sheet offers proven strategies to win in social media. Your complimentary copy is right HERE.
There is an eBay program that offers sellers a boost in sales with or without an eBay store!
Furthermore, it carries no additional fees to sellers. It is eBay’s Guaranteed Delivery program. Dotcom Distribution did a recent survey. It found 87% of shoppers look to fast delivery as key to their decision to buy. So, Guaranteed Delivery gives online consumers what they want. To qualify for Guaranteed Delivery, listings must have same or one business day handling. In addition, a return policy and immediate payment are mandated. Also, sellers must have a record of shipping on time, with great customer service. They DO NOT need to have a store to qualify! HERE are the eligibility requirements in detail. You can print labels with eBay shipping and other services, including Stamps.com. (My affiliate link)
So, once accepted into the program, listings that comply are automatically enrolled. This a total win for sellers. This is why. Shoppers are offered Guaranteed Delivery items in several filters. One is a three-day delivery toggle. Additionally, this toggle shows on devices and computers at the top of product search.
Guaranteed Delivery is featured to buyers! (image from eBay)
So, there are also one to four-day delivery filters for shipping options on computers. Furthermore, these filters are at the top of the filter section. Simply, only Guaranteed Delivery listings show in the filters. So, once in Guaranteed Delivery, qualifying listings appear in more eBay search placements. There is no additional fee to the seller for this added exposure.
My YouTube video, eBay Guaranteed Delivery –The Good, The Bad, The Ugly details the benefits of Guaranteed Delivery. In addition, it includes some bonus search tips.
In conclusion, Guaranteed Delivery is the seller’s best friend.
It has no additional seller fees. Furthermore, it’s a home run with added search benefits. So, if you’re not in now, watch your eBay messages. While waiting, get your listings ready. Once in, enjoy the added search exposure and sales!
by Kathy Terrill | Feb 28, 2018 | eCommerce News, eCommerce Selling Tips, eCommerce Tips, Selling on eBay
eBay’s Spring Seller Update 2018 is out. Like all of eBay’s updates, there is terrific news for sellers. And, there is also some very painful information.
To begin, under the leadership of CEO Devin Wenig, eBay continues major upgrades.
As announced in 2015, massive structured data and Artificial Intelligence initiatives are unfolding. Product search is now more intuitive. There is a more fluid shopping experience to capture and please internet shoppers.
Shoppers want fast shipping.
Also, consumers want to easily discover products they want to buy. In addition, they want a frictionless returns. eBay is giving it to them.
Guaranteed Shipping will be rolling out to many sellers in March. It is popular with consumers looking to know exactly when their purchase will arrive. Qualifying seller’s listings are displayed under different arrival date filters. It costs sellers nothing to be included. Consumers love it. It’s a win-win. In addition, there will be a robust shipping area for sellers. Graphics and shipping options will be clearer. This looks to streamline shipping, saving users precious time.
eBay’s Promoted Listings will appear on the homepage!
Promoted Listings appear many places on the eBay site. What’s exciting to sellers is that there will now be a placement on the main eBay landing page. Now more than ever Promoted Listings is essential to qualifying Top Rated sellers and all store owners. Use my complimentary guide, to ignite your sales with Promoted Listings.
The catalog is evolving. This is no surprise to anyone following Devin Wenig’s numerous speeches speaking to upgrades to the shopping experience on the platform. 14 categories are now mandated to use the catalog.
So, with the changes in categories, sellers can look to improved item specifics.
As you see shifts in impacted eBay selling categories, take advantage. If eBay is adding item specifics, it’s because shoppers are using those in search. Fill them in and reap the search benefits,
Look for a makeover in eBay stores. As of May 1, a Starter level store will be offered below the Basic Store. Very large vendors can select an Enterprise store. Sellers can downgrade to a Starter Store with no penalties if they do so during the month of May 2018. Fee increases are planned for Basic stores and sellers with no stores, All store levels are promised a new more mobile friendly look soon. The new look will somewhat mirror the buyer experience on the home page. All of this offers sellers more choices for their businesses. My video breaks it all down for you.
http://https://www.youtube.com/watch?v=XWdRoZjzJUw
Yes, the pain is real.
eBay return policies are updated. Gone are numerous choices for returns. As of May 2018, there are five choices for sellers. Of the five, only two will qualify to receive the Top Rated Plus discount. Those are 30 day free returns and 60 day free returns. The restocking fee option is gone. My complimentary guide Spring Seller Update 2108 breaks all this down for you. I have several solutions for sellers who use restocking fees. Included are Pro Tips to maximize sales with changes the update brings.
Sellers are hit in their wallets.
If they want their Top rated Plus discount, they must pay for returns. So, to minimize the pain, sellers can select different return policies for different items. There is no need to offer free returns on all items. If you have very few returns, offering free returns has no impact. So, why not do it? If you sell products with a high return rate, consider if the discount outweighs the cost to your business. Chose what works for you.
Implement multiple return policies, if that’s the wisest choice for you.
In conclusion, the shopping experience on eBay is more intuitive and mobile friendly. Shipping is having awesome upgrades. Promoted listings get the coveted landing page placement. Stores get a makeover and include new levels. Fees increase. Returns are simplified. With new return policies, sellers make the difficult choice of whether to offer free returns.
eBay’s Spring Seller Update of 2018 is packed with good news of exciting upgrades. It also comes the real pain of free returns. This is an update for businesses to crunch their numbers and test. Use the data my Spring Seller Update Guide offers.
Each seller is wise to watch their sales numbers and returns. Looking at this key data, savvy sellers can have their online sales soar.
by Kathy Terrill | Nov 22, 2017 | eCommerce News, Facebook Business Page Tips, Selling on eBay, Social Media Tips
The Holidays are here. Social media campaigns are in full swing to attract shoppers. eBay sellers turn to me and ask,
“How can I stand out to shoppers on social media this Holiday season?”
The answer is keywords.
Ground your Holiday Planner for 2017 with awesome keywords.
Without good keywords, it’s as if you are taking your items and throwing them in a heap on the floor. You are daring shoppers and search engines to find your products. Keywords enable search engines and customers to discover your listing.
Sellers can forget to think like a buyer. When listing a plush teddy bear toy think, “What words would I be using to find this?” I would search, plush toy, plush teddy bear, teddy bear, small teddy bear, big teddy bear, boy teddy bear, pink teddy bear etc.
Keywords are words that detail and describe your item. They are brands, colors, styles, period and the size of the product. Terms like Nike, Under Armour, Mid Century Modern, lace, 100% cotton and more.
This blog post What Are Keywords from Moz, explains keywords.
Keywords are words that detail and describe your item.
Terapeak’s keyword research tool SEO Pro gives eBay sellers effective choices for their listings and social media.
With my affiliate link HERE, test the awesome results from this professional tool.
This Facebook live I did explains selecting Holiday keywords for your eBay listings and social media.
It pays to think like a buyer when listing and doing social media. Good keywords get you found in search. They get you sales.
Combine Holiday keywords with the tips in my Essential Social Media Cheat Sheet and you’re ready for your best Christmas sales season ever.
