Online sellers will ask me, “Kathy, I want to increase my online sales and get more repeat customers, what can I do?”.
My answer is, “deliver extraordinary customer service to each and every single one of your customers!”
But Kathy you’re thinking I want something more snazzy, more hip than customer service! I need something eye catching that will really grab my shoppers attention!
I want to excite and engage my customers!
The answer is yes and superb customer service is that and more!
Why does someone shop with you? Yes you need to sell a product that the customer wants. Yes seller you need to be competitive in price and make sure your item can be found on the internet with a Google search.
With price and availability taken into consideration why is your customer shopping with you?
The answer is customer service! Shoppers can see from reviews and the content on your web site whether or not you are all about them!
Customers need to know you are all about them!
I had an air conditioner delivered and installed this week. I was having some difficulties which it turned out were my fault as I misread the delivery date and time.
I called the delivery service and realized while I was talked to the owner it was my error. Do you want to know what his response was?
“I will take care of you!”
“I will take care of you!”
He did just that. He gave me an installation time immediately. A great crew was quickly dispatched to help me.
I went on the the delivery company’s business Facebook page and left a glowing review!
Guess who will speak to all her friends about this great installation service?
Guess who is happy and will now shop with this installation service for the rest of her life?
All of this because this very smart business man uttered 6 words.
“I will take care of you”.
Guess how to grow your business and repeat business? Let each and every customer know that , “I will take care of you” and then do it!
Great advice! I had a fellow ebayer tell me once “I love low priced/cheap sales” they are so easy! You just toss them in a bag! “. I was like excuse me??? If a buyers purchases an inexpensive item from you and you ship like that, why would they believe you would take more care with their expensive purchases? Not me! Every order gets the same handwritten thank you and the up most care in packaging. You never know when that small purchase will turn into a big purchase or even more small purchases. I love them all!
Good for you Kristie!
Another reason why you are a super seller!
I love that phrase “I will Take Care of You
Me too David!
Customer service is the single most important aspect of any business! Without it you won’t have a business.
So true Kathy!
Thank you for sharing your customer experience. This is a great reminder that when we focus on the well-being of our customers and less on being right, it will win us over with our customers. You attract more bees with honey :0)
So true Serena!
Awesome post Kathy! I love to hear those words, “I will take care of you”! Can’t get customer service much better than that!
So true Christine! Outstanding customer service is absolutely fundamental to have happy customers and repeat buyers!
Very good Kathy! I had someone order a lot of greeting cards from me and was out of stock on some of them. I told them I would order for a rush delivery and throw in some extra goodies. There were actually 2 different parties involved and I stayed on top of it and kept them posted when they arrived and went out. Asked them To let me know when it arrived and the condition. They both contacted me as soon as they got it and we’re thrilled to receive the extra cards and postcards. I know they will be back for more because I was very proactive and involved in the process all the way through
Perfect Lenny! Well done!