Want to know a fast and easy way to increase your sales?Are you ready?
Answer any and all customer questions within an hour (or faster) of receiving them.If you are a one man or a one woman operation this will mean carrying your smart phone or some such device with you.
If its a technical question you cannot answer on the run take the time to send a friendly reply letting your shopper know you have their question and let them know when to expect the information they want.
Customers want service and fast service. Answering questions quickly & politely lets your customer know they are valued and you are listening to them and ready to help them.
Your quick attention to your shopper’s question will help you get the sale over the larger slower ecommerce site.
Everyone loves to receive good service.