Sellers come to almost daily and say, “Kathy my eBay item isn’t showing up well in search, what can I do?”
My answer is simple, “Let’s get to work”
#1 way to get better search results on eBay is write a great title.
Whether your shopper is on mobile or desktop, your eBay item’s title is one of the first thing your potential buyer sees. Your title is important to your buyer and important for good eBay and Google search results. Have you chosen the best keywords for your product? The best keywords clearly identify what you’re selling. The words that matter here are your brand. color, size, distinctive patterns and the like. Take a minute and look at your item. If you wanted to buy this item, what words would you be using in searching the internet to find it? Use those words. This video will show you how to use eBay search to quickly write eBay titles.
#2 way to improve your search results on eBay is fill in the item specifics.
Fill the item specifics in to the best of your ability. Fill in the MPNs, UPCs, brand, color, size , country of manufacture, leading role etc depending on the item you are selling and the category you are selling in. If you have the UPC for your item and you leave it blank or use the drop down menu does not apply, the seller that does fill in the UPC has given eBay search more structured data information than you. Is there a place to chose the color of your item? If yes, chose the best color, blue, pink etc. Again the seller that takes the time to fully fill in item specifics is giving more search data to eBay. Filling in the item specifics gives eBay and Google search vital information to help your item in search.
#3 way to improve your search results on eBay is take clear, crisp pictures.
Your customer cannot hold and touch the item you’re selling. Your pictures literally put your item in your customer’s hand. Show them every angle of your product. Include pictures of any flaws on the item. You do not need to buy expensive photography equipment to take clear pictures that are in focus. Most smartphones have great cameras. Pictures are important now for the shopping experience on eBay and will grow as an essential part of eBay search. eBay‘s CEO Devin Wenig spoke to this in a recent article for CNET. “We’re doing a lot of work on image recognition. Computers are getting really good at recognizing things. We’re not that far away from a future where you’ll just do this. [Wenig picks up his phone and acts out taking photos of a pen in front of him.] You’ll just take a picture of that and we’ll match it through AI to our catalogue, we’ll know exactly what that pen is. And we’ll say, do you wanna sell it? We can get you five bucks right now for that pen.” In short, pictures matter.
#4 way to improve in search is to use eBay’s paid search service Promoted Listings.
eBay offers it’s eBay store owners an effective way to promote qualifying listings through it’s paid Promoted Listings program. Through Promoted Listings sellers create Promoted Listing campaigns and chose the advertising rate they will pay eBay IF the product sells directly through Promoted Listings. A seller ONLY pays eBay the Promotion fee is the item sells from a click through Promoted Listings campaigns. Sellers do not pay for clicks with no sales. Nor do sellers pay for listing impressions. Many sellers note an increase in sales to the overall category in their eBay store that has Promoted Listings, and increased sales store wide. Promoted Listings can have the effect of increasing overall traffic to an eBay‘s sellers store. Currently Promoted Listings are only available to eBay store owners with multi quantity items. There is a Beta test going on for unique one of a kind items. To be considered for this Beta test go to Promoted Listings under the Marketing Tab in your eBay Seller Hub dashboard. You must apply to be considered. To apply go to Promoted Listings in Seller Hub. It’s under your Marketing tab
CLICK it . Find “Give us feedback”.
Give Us Feedback in Promoted Listings Dashboard
It’s all the way to right of the page in Promoted Listings. Click it. Say something like ” Hi I’d like to be in your beta test for one of a kind items.”
According to my eBay contact, ” from the time the seller sends us the request to be considered for the beta group, it may take up to a week to get added to beta. We will confirm via email once they are accepted. They can share this info with their friends/colleague. However, we cannot guarantee that everyone will be accepted.”
#5 way to improve in search is to research.
eBay is a competitive market place. When you first listed your item a month ago or a year ago the prevailing price may have been XXX but now its Z. You can wait and see if prices change, or you can change your listing for the current market and get the sale. eBay’s advanced search can give you short term sales data. For more in depth and detailed information professional sellers look to Terapeak.
Cleaning up your title and/or pictures can get your better search results on eBay. If an item qualifies using eBay‘s Promoted Listings is a great way to get a boost for your listings and your eBay store. Make sure to stay abreast of marketplace changes in prices with Terapeak.
Sellers come to me daily and ask , “Kathy how can I sell my products faster?”
A huge part of writing a listing that will sell on eBay is chosing the best selling format!
On Amazon, Etsy and other sites there is only 1 selling format used and that is fixed price. eBay offers it sellers a variety of selling options.
eBay sellers can chose to sell items in auctions or at a fixed price which is a Buy It Now. When using fixed price, sellers have the added option of offering buyers a listing on a Best Offer basis. Using Best Offer sellers get to engage with their buyers. Online merchants spends hundreds of millions of dollars on social media to get engagement or interaction with shoppers. This sought after engagement can lead to sales. Using eBay’s Bulk Edit Tool Best Offer can be added to listings for many sellers in less than 5 minutes. You do NOT need an eBay store to use Best Offer.
eBay offers this potential to interaction with shoppers for FREE.
Sellers will say to me, “Kathy I use Best Offer, but all I get is low ball offers.” First, we all have different businesses. You might be in a situation where Best Offer does not work for you. It’s good to try Best Offer. You will need to tweak it a bit to find the mix that works for you. While writing this, I had 2 Best Offers come in, and when countered 1 ended in a sale!
This is what I do to increase my sales on eBay with Best Offer.
When I list, I price the item 20-30% higher than I’m willing to accept. This gives me wiggle room. Next, I set auto accept on my Best Offer listing. This saves me time and gets me sales. With auto accept established, if a buyer makes an offer on an item that is an amount I indicated I’d accept, eBay takes the Best Offer for me! The sale is executed immediately. I do not set up the Best Offer auto decline feature. If you use auto decline that means a potential buyer gets a decline notice immediately if they make an offer lower than what you’ve indicated you’ll consider. For most buyers that will send them looking to buy with someone else. A potential sale for you just got away.
When I get a low offer I professionally and politely counter with a price I am willing to take.
I let the buyer know if the offer I send them includes free US shipping. 2/3 of my buyers will counter with a higher price. Many result in sales. There are others that will not raise their offer and they move on to shop elsewhere. By countering and messaging with the buyer, I have increased my contact with my potential customer and have greatly increased my opportunity to get a sale. Many folks like to save a few dollars. Best Offer lets shoppers save with you, and you get a sale. Auto decline loses you sales.
Sometimes when I counter a low offer I lose the sale. I will think a day or 2 later, that I should have accepted the buyers offer and by not doing so I lost money.
This is my Ninja Best Offer Tip.
I will search my eBay messages and find the message with the Best Offer. I will note the seller’s eBay ID. I then contact the buyer through eBay using eBay advanced search to find the buyer. I will politely message them saying “Hi, if your still interested in item #, just make a Best Offer of X $ and I’m glad to accept.” At least 1/2 of my lost sales will turn in a sale!
A final bonus of selling using eBay’s Best Offer is that many, many buyers won’t send an offer, they’ll just buy at your full asking price!
Price your items with wiggle room. if you need to raise your prices to use Best Offer , you can do that with eBay’s Bulk Edit Tool. Don’t use the auto decline feature, losing the opportunity to haggle with shoppers. Do set Auto Accept to free up your time and gain sales.
Best Offer sets you and eBay apart from many other selling platforms. Enjoy engaging with customers and getting more sales! After all, all sellers love the sound of Cha Ching!
Do you ever struggle wondering, “Where are my eBay sales?” This can happen to any online seller, not just eBay sellers. You may wonder where are my Etsy, Amazon or my website sales?
You pop into Facebook seller groups and it seems everyone but you is scoring sales. So what is a seller to do?
First thing to do is breathe.
There is an ebb and flow to eCommerce and retail sales.
Ever walk into a retail store and no one is shopping but you? Then 10 minutes later there are 20 shoppers surrounding you! You just witnessed the ebb and flow to retail sales.
If it’s not a temporary lull but a downward spiral of days with no sales, then it’s time to take action.
The next step is research is make sure that you are selling products that people want.
Sellers will come to and say ” Kathy I don’t have any sales.” I will look at their listings and check sales for the brands and types of items they are selling. I will discover that a large portion of their listings are items that show no sales on eBay for weeks. If shoppers are not looking to buy what you have, it’s not about doing or not doing social media, it’s about listing products that are in demand.
I will ask the seller why XX product is listed. I get a variety of answers. The answers range from “I’m cleaning out my closet, to ” it was only one dollar at the thrift store.”
It is far wiser to spend $30 on an item that sells for $100, than to spend $1 several times over on inventory that doesn’t sell.
Research is key. When you’re shopping check solds on your smart phone with eBay‘s advanced search or a professional research tool like Terapeak.
Let’s say your item IS in demand BUT you have a lot of competition. To do well in eBay search you’ll want to gain and maintain Top Rated Seller status on eBay. A good handling time of 1 day or less will help your listings, as will a 30 day or better return policy. Ship your inventory internationally through eBay‘s Global Shipping Program, or ship internationally yourself. Add to this check list, an optimized listing title, 4 or more pictures, filled in item specifics and a clear and concise description. My hit guide, Secret To eBay Search For Sellers will walk you line by through your eBay listing to make sure you’re optimized for every nuance of eBay search.
Now here comes the icing on the cake. If you have more than 1 of the item that you’re selling, use eBay’s paid Promoted Listing program available only to eBay store owners. Not only does it help to get your item sold, it will increase traffic to your listings. Learn more about Promoted Listings in my blog post The Secret To Boosting Sales On eBay.
So, when sales are slow after taking a deep breath, successful sellers take action and they R.E.A.P. R is review. Review prices. E is evaluate. Is your listing optimized for search? A is alter. Make necessary changes to to your listings and inventory to be optimized and positioned to sell. P is promote. Use Promoted Listings, eBay collections and social media to stand out and get found in eBay and Google search by potential shoppers.
Almost daily I am approached by sellers asking me ” Kathy how do I start selling online full time?”
My answer is “Have a plan for success”.
There are people that are super successful that seem to grow their business by somehow being in the right place at the right time. They may prosper for a while, but eventually they will face a hard lesson in numbers. If they side step learning and knowing their numbers they will fail. Most sellers businesses will stop growing without a plan, grow haphazardly or die. If you are looking to be a full time seller then look to increase your profits in a professional business like way. Here are 5 proven steps to move your business to the next level.
#1- Do the Math
Let’s say you want to increase your eBay business by $1000.00 gross revenue a month. That may seem like a lot. Do the math. Most months have 30 days. So that would be an increase of roughly $33.33 a day. Can you do that?
That brings us to your next step.
#2- Make A Plan
If your goal is to increase your eBay sales by $33.33 a day how do you do that? Do you need to increase your inventory? Do you increase your sell through rate? Most likely it will be both.
Join Facebook groups and get tips from seasoned online sellers. eBay Basics Nothing But Selling Basics has thousands of eBay sellers helping each other plan and grow their business.
#3 Increase Your Inventory
The rule of thumb on increasing sales is that if you want to grow your sales by 20%, you increase your inventory by 20% etc. If you plan to increase sales by 20%, do you have inventory on hand that is unlisted that you can list to accomplish this? If you don’t, where can you access inventory? Does your inventory come from thrift stores, yard sales, consignment shops, auctions, retail stores, wholesalers, liquidators or drop shippers? You may need to have several sources of inventory to expand your business successfully.
#4 Execution Is Key
Many sellers write plans, dream plans, talk about plans but they don’t DO them. Look at your end goal. Then break down the journey to accomplish your goal into doable steps. You may want an accountability partner or seller buddy to encourage you and check on your progress. If and when you hit bumps along the way, don’t give up. Focus, re group and get back to work!
#5 Celebrate!
You’ve take all the essential steps to reach your goal! Good for you. Plan a celebration and treat yourself royally. Would you like a nice manicure-pedicure, or a special dinner out? It’s important to take the time to soak in your achievement. You’ve worked very hard. Take time and relish your accomplishment. Thank those that helped you on your journey.
Soon enough it’s time to set the next goal and start the process all over again!
Plan and then take that essential first step and then the next. You’re on your way to another success!
Holiday shoppers are rushing into retail stores and jumping online to get the gifts they need right now!
Use my 3 hot Holiday sales tips to attract eager customers your way and score sales NOW!
Are you ready?
#1 Hot Holiday Sales Tip – Offer Free Or Paid Expedited Shipping!
Whether you’re selling on Amazon, Etsy, eBay and/or your own website, don’t miss out on crucial Holiday revenue by neglecting to offer expedited shipping.
Why not offer the upgrade in shipping service free for your higher price items and wow your customers?
For lower price items with a few simple clicks of the mouse you can include a paid shipping service upgrade for shoppers that want their items fast. Many sellers neglect to offer shipping upgrades and lose sales to other vendors. Snag extra Holiday sales by offering your shoppers a choice of shipping services. My video shows you how to quickly add shipping choices on eBay. The process is very similar on Etsy.
How To SCORE Sales NOW eBay sellers at NO extra cost to you.Learn how in under 5 minutes!Make sure to get my FREE VIP Insider Newsletter!—->http://bit.ly/21Z8CWM
Focus on the items you have chosen as your top Holiday gift items. Regularly check the price(s) of your item(s).
Check Prices On The Web!
Be sure and also monitor relevant prices on the worldwide web.
There are times when pricing a product $1 less can get you the shoppers you’re looking for. Don’t lose crucial Holiday shoppers because you’re not checking prices across multiple platforms on the web. Shoppers know how to use Google search to locate and buy from the seller offering the best value.
#3 Hot Holiday Sales Tip – Keep Sourcing And Listing Holiday Products!
Keep an eye on brick and mortar retail stores when you’re out and about.
Many Big Box retailers are slashing prices deeper and deeper as Christmas and Hanukkah approach.
Be alert to grab great inventory you can list quickly and score sales now and into 2017!
#4 BONUS Holiday Sales Tip – Maximize Your Facebook Business Page To Gain Shoppers!
Facebook continues to be a top resource for sellers who want to quickly and effectively promote their inventory. Don’t miss sales by not fully optimizing your Facebook Business page.
The Ultimate Guide To A Facebook Business Page For Sellers!
Offering shipping upgrades, monitoring prices all across the web and continuing to source hot inventory will get you the Holiday sales you want NOW sellers!
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R is review. Review prices. E is evaluate. Is your listing optimized for search? A is alter. Make necessary changes to to your listings and inventory to be optimized and positioned to sell. P is promote. Use Promoted Listings, eBay collections and social media to stand out and get found in eBay and Google search by potential shoppers.
