So, let’s take a look at the eBay Fall Seller Update in detail.
To begin. eBay has made major strides this year in securing it’s platform and producing great listing tools for sellers. eBay Open 2019 was full of good news for sellers. eBay went all out with a huge turnout of executives and senior staff to be available to sellers. Clearly eBay intends good. It wants to help sellers list and convert their listings to cash as quickly as possible. eBay benefits, sellers benefit and shoppers benefit.
But with the eBay Fall Seller Update delivering enormous good, eBay has wrapped one really awful choice in the many good upgrades.
I wonder if eBay thinks we won’t notice the big stinker in the eBay Fall Seller Update.
Well I did. And I’m screaming! You will too, when you hear what eBay has in store for its sellers!
Let’s address the good in the eBay Fall Seller Update 2019. And there is a lot.
The 2019 Fall Update is in 4 parts. They are Marketplace Update, Growth Tools, Inventory Optimization & Seller Protection & Policy Updates.I have a freebie tip sheet on the eBay Fall Seller Update for you. Click HERE for yours.
Click for you complimentary tips sheet for the eBay Fall Seller Update 2019
To Start, Let’s Look At Marketplaces Updates.
There are no big surprises in Marketplace Updates. There are two parts to the Marketplace Updates. The two segments are : Payments and Multi User Accounts. Most of the Marketplace Updates were previewed at eBay Open 2019.
Payments
eBay continues to roll out its payment system Managed Payments. Google Pay, Paypal and Paypal credit have now been added. Receiving payments from non- US buyers has yet to be added.
MultiUser Account Access
It is now available to all sellers. This is good news to sellers, as they can now grant limited access to their seller account to their assistants.
Next up is Growth Tools!
This is a bright spot in the eBay Fall Seller Update. eBay continues to expand and enhance its array of growth tools for its sellers. Well done eBay!
Terapeak is in Seller Hub!
eBay store subscribers with a Basic store or higher get a free subscription to Terapeak. You can now access Terapeak in Seller Hub under the Research Tab. Only basic Terapeak features are currently available directly in Seller Hub.
For more advanced Terapeak features like trends, searching by seller or buyer country etc you will for now need to log into Terrapeak.com. In time all of Terapeak robust research will be under the Research tab in Seller Hub. Terapeak is a home run for sellers.
Offers To Buyers Expanding!
eBay reports great success with its Send Offers To Buyers feature. It is rolling out more capabilities for this popular tool.
Right now – if an item has a watcher(s) and shows in Seller Hub as eligible for Send Offer to buyers, sellers can in a few clicks send an offer, they can offer a discount % or dollars off the item price. eBay reports that customizing the message sent to the buyer, increases conversion rates.
Because of the success of this tool, eBay is adding more functions to it. You will now be able to send offers to buyers THAT HAVE PUT YOUR ITEM IN THEIR SHOPPING CART BUT NOT MADE THE PURCHASE! Sellers have asked for this functionality. Now they are getting it. For more details on this, listen to my YouTube eBay Fall Seller Update 2019
eBay Fall Seller Update Tips on YouTube
Negotiations- Counter Offer Arrives!
In the Send Offer to buyers flow, buyers will not be able to counter or “negotiate” with sellers. Previously the only choices available to the buyer were accept or decline. If a buyer wants to counter a seller, the buy then has to go to the “Make Offer” feature on the listing and initiate an offer. Wow, that’s a lot of hoops to make a buyer jump through!
So, eBay is making it simpler for buyers to negotiate prices with sellers driving sales for sellers. Starting in October of 2019, buyers will be able to with 1 click of the mouse counter a sellers offer.
This back and forth can have up to 5 exchanges. Again, a win for sellers.
Promoted Listings So Called Enhancements
Flat out the changes eBay is implementing in Promoted Listings will likely increase your eBay Promoted Listings fees. eBay says to make things easier for shoppers, when an item is shown to a buyer in search as a promoted or sponsored item, IT IS REMOVED FROM THAT SHOPPERS SEARCH in any organic (or free) placement.
Previously if your item was in a Promoted Listing, and a buyer was searching for let’s say a pink dress, your pink dress would show to the buyer in a Sponsored or Promoted Listing placement AND organic placement in the same search. NO MORE.
eBay states there will be times when buyers search and the item, while in a Promotion, will be shown in organic search. There is no information on how often this will happen in relationship to the number of times it will show in Sponsored search. eBay spoke to more placements for Promoted Listings.
In all likelihood if you’re using Promoted Listings your costs of doing so will rise. I have some ideas to reduce your Promoted Listing fees. I detail them in my freebie guide to the eBay Fall Seller Update. Get yours HERE.
Watch out for any increase in Promoted Listings costs!
Inventory Optimization
With each Update, eBay typically tweaks its listing categories. Recently these category changes have included updates to item specifics. This trend continues with Fall Update 2019.
Link to page.
eBay states starting Oct 8,2019 Toys, Fashion & Home & Garden will have expanded required item specifics. You will see them as you list. You will not be able to complete your listing without including these mandated item specifics.
Seller Protections & Policy Updates
Much of the information here was released at eBay Open.
eBay is ramping up its protection of Top Rated Sellers. Starting in October 2019 Top Rated sellers will have enhanced protections from unwarranted negative feedback, and sellers abusing Item Not As Described. Protections include removing some feedback, and return shipping label costs up to $6. There is a great PDF with many of these changes HERE.
What is new with this update is eBay helping sellers when there are issues with listings with a “hide” listings feature.
With this new update, if a seller violates a listing policy, rather than have their account suspended and or listings being removed, eBay will have the ability to “hide” sellers listings. This “hiding” is to give good sellers time to correct the issue, with having listings removed and or a suspension imposed.
eBay still can remove listings and suspend sellers. This new holding feature is an additional course of action open to eBay to help sellers correct account and listings issues.
Good And Bad, Some Very Bad eBay Fall Seller Update 2019
Fall Seller Update is packed with great news for sellers. Additional protections, Terapeak, more item specifics, more choices with Send Offer To Buyers are all fantastic for sellers. What is not great news are the “enhancements” to Promoted Listings.
While simplifying search for buyers is a good thing, removing listings from organic search looks like a fee grab by eBay.
What’s very unclear is how often an optimized listing will show in the top Search Results without paying Promoted Listings fees. I don’t see how a seller’s fees don’t increase from this Promoted Listings search change, Sellers will need to closely watch the rates and fees they are paying, to avoid a rude shock when they get their monthly invoice from eBay.
In closing sellers, use the robust tools eBay is offering us to increase your conversion rate.
But you better watch your fees and profit margins, or you’ll feel like there is nothing but coal in your Christmas stocking this year and no cash!
It may feel as if Summer will never end, but it’s already time for eBay’s Back to School (BTS) retail moment. That’s right: The eBay Back to School selling season is NOW. And it’s going to be HUGE on eBay.
Just how big is eBay Back To School you ask?
So, how big is eBay Back To School Shopping?
For starters, the National Retail Federation (NRF) predicts record spending this year: Families with children in elementary through high school will shell out an average of $697 (up from $685 in 2018), while families with college students are expected to ante up an average of $977 (up from 2018’s $942).
Best of all, those families plan to do roughly half of their shopping online. That includes eBay Back To School shoppers!
Furthermore, 85%-90% of those planning to shop online intend to take advantage of free shipping. (There’s a word to the wise!)
But the potential for profit doesn’t stop there.
Back to School encompasses everything from pre-kindergarten to graduate school. It includes children, teenagers, and adults. It’s kids and teachers, but it’s also parents, who shop for themselves while shopping for their offspring.
How can you attract these eager eBay Back To School customers?
If you think you have nothing to offer Back to School buyers, think again! BTS items go way beyond school supplies like pencils, notebooks, and backpacks. They run the gamut from electronics to apparel to accessories.
My complimentary downloadable Ultimate Guide to Back to School Products will help you discover coveted BTS goodies that you already have on hand — and maybe even already have listed!
You’ll be surprised to find out how much of your available inventory is popular with Back to School shoppers.
Once you’ve got a handle on your best BTS items, if you have an eBay store, now is the time to promote those items.
This is one retail moment during which every major retailer offers deals and savings. You can, too! So get smart, seller: Google some of those major retailers for inspiration. Then use eBay’s Promotions Managerto create deals of your own.
For example, you might offer a percentage or dollar-amount discount for buyers who spend more than $X with you.
Create a Promotion with Promotions Manager. Group you Back To School items together. That way, when your shopper lands on one of your products, they’ll be encouraged to buy more from you. Here are more possibilities that might pay off.
Put certain Back To School items on sale, and make a sale event for them.
Consider bundling products together to attract even more shoppers. Feature those special bundles on your social media. You might even want to make a dedicated store category for Back to School Deals and use eBay’s bulk-editing tool to stock it with selected items from your current listings.
In short, offer savings to get sales!
The Back to School selling season runs through mid-September, but the time to take advantage of this retail moment is NOW. Download your free copy of my Ultimate Guide to Back to School Productstoday to jump-start your BTS selling and cash in on Back to School!
Here’s How To Attract eBay Back To School Shoppers!
Good news from eBay Open 2019: Policies and initiatives announced at the conference place sellers front and center! These policies impact sellers at all levels.
First, these new policy updates and initiatives unveiled at eBay Open 2019 are important. Furthermore, there are fine points to them that you might overlook.
For all sellers, with or without stores
New photo-editing tool! eBay has launched in beta a new photo-editing tool that whites out the background of your pictures. But please note the following important caveats:
This useful tool is still in beta. That means it’s not yet perfected. It also means that not everyone can use it yet.
Only eBay Open attendees currently have access to the beta. To get it, you had to sign up in the Seller Hub area. If you neglected to do so, reach out to customer service to see what, if anything, can be done to enable you to access the beta.
You can only use the white background photo-editing functionality through eBay Mobile for the iPhone. Once the background is whited out, your listing can be saved as a draft and then completed from your desktop or laptop computer. The new whiteout tool will eventually be available on those devices as well. As of right now, the beta version is in a very early stage.
Multi-User Account Access!All sellers — with or without a store — can now utilize eBay’s new Multi-User Access (MUAA). Right now, the only part of your account to which you can apply multi-user access is listing. This means you can give an assistant access to the listing section of your Seller Hub.
eBay will add more areas as Multi-User Account Access rolls out, e.g. shipping and customer relations management. The company plans to include all aspects of selling in future iterations of MUAA. The steps to grant access to your seller account are in my complimentary Exclusive eBay Open Update Guide.
Complimentary Exclusive eBay Open 2019 Update Guide!
New and better seller protections!
The biggest news for sellers is the MASSIVE improvements in seller protections. ALL sellers have new protections.Top Rated Sellers have BIG protections that actually put money in those sellers’ pockets.
Top Rated Sellers who offer 30-Day Returns get TWO financial as well as other protections.
Please note that for the following new protections, you DON’T need to offer free returns. However, you must be TOP RATED to receive these protections:
If you get a false Item Not As Described (INAD) return, eBay will credit your invoice up to $6 to cover the cost of return shipping.
If an item is returned in a different condition than when you shipped it (returned without tags, damaged, etc.), you may issue a partial refund for up to 50% of the item’s price.
Negative feedback, defects and opened cases in Service Metrics connected to false INAD claims will be removed.
Negative feedback and defects for transactions in which you give a partial refund will be removed.
This process will be automated in your Seller Hub.
You’re always welcome to call customer service. However, IF YOU’RE A TOP RATED SELLER, it’s not necessary to do so in order to receive the aforementioned protections.
For small to large sellers with eBay stores
Terapeak Product Research! Terapeak has rolled out to ALL sellers subscribing to a Basic or higher-level store. This justly popular and beloved marketplace research tool offers incredible data that will help you with your listings in a variety of ways. Different sellers are finding Terapeak via different routes, as simple access via Seller Hub seems to be in some kind of gradual roll out:
You may now have a Research tab (replacing the Growth tab) in your Seller Hub; you’ll find Terapeak in the drop-down menu under the Research tab.
Google Terapeak, then log into Terapeak using your eBay user ID and password. You’ll see prompts for doing so on Terapeak’s website.
Some sellers can log in through My Account > Subscriptions.
For Large Sellers With eBay stores
eBay Managed Delivery! For large sellers looking for an end-to-end fulfillment service, Managed Delivery is now available in beta to select sellers. eBay plans to roll it out site wide starting in the US in 2020. Managed Delivery is intended for very big sellers. My best understanding is that you’d want to have more than 1000 SKUs of inventory to send to the various fulfillment centers to make this option cost effective for you. I know one seller in the beta, and he is very, very happy.
Multi User Accounts are live on eBay!
In closing, Devin Wenig and his team have knocked the ball out of the stadium this time around.
There is excellent news for all levels of sellers! eBay leadership clearly has been listening to the seller community. At the same time, they also are responding to the needs of shoppers.
Finally, what is a savvy eBay seller to do now?
With my complimentary Exclusive eBay Open Update Guide. Dig in and study the policy changes. You’re on the fast track to equip your business for more sales!
With eBay Open 2019 less than a month away, it means it’s time for sellers to start planning. So, how will you make the most of your 3 days at this once-a-year opportunity? Get ready to get up close and personal with eBay executives, employees, and fellow eCommerce entrepreneurs!
How much you’ll get out of your time at eBay Open 2019 depends on how much effort you put into planning.
A few minutes spent planning your eBay Open 2019 day, maximizes your results!
Think now about how to best and most wisely utilize your time. Once you’re actually in Vegas, it’s easy to get caught up in the excitement of the event. With the camaraderie of meeting up with old friends and making new ones, it’s so easy to realize on the last day that you’ve missed important workshops. And you haven’t talked with key eBay teams, and/or didn’t spend enough time in the Expo Hall.
Don’t be THAT attendee! Instead, do your planning now, and build in time for fun and spontaneity along the way.
What to bring to Las Vegas in July?
Here are some success strategies to keep in mind at eBay Open 2019, especially if you’re a first-time attendee:
Download the eBay Open 2019 App. Typically it’s released a few days before the event. Keep an eye on your emails from eBay Open. The app will have the daily agenda, surprise events and more.
Pack plenty of business cards. You’ll want them handy to enter vendor raffles and exchange with fellow sellers.
Yes, it’s VERY hot outside but bring a sweater or hoodie as meeting rooms can be chilly.
Wear your most comfortable shoes. There is a lot of walking from hotel rooms to the conference.
Hydrate! Remember, you’re in the desert, so bring along your favorite reusable water bottle Bonus points for yo if it’s eBay branded,
Take plenty of notes. Many events are taped, but it helps your memory to be a note taker.
Last but not least, have fun!
Back again this year are the super popular Biz Boosts! Want 1-1 time with an eBay Customer Service representative?! Biz Boost offer you that opportunity. Schedule a Biz Boost appointment to discuss your eBay business in detail. Get recommendations for growing and improving it. You should have received an email from eBay’s Biz Boost Appointment Team about this via (regular email, not through My Messages); click on the link in the email and follow its instructions.
The annual eBay Open Unofficial Meet & Greet is the perfect way to kick off your eBay Open conference experience.
Hosted by the Dallas Meet Up groups’s Stephanie Inge with the help of eBetsy, this year’s opener for Open takes place from 7pm-10pm on Monday, July 22, in the Skyfall Lounge, located in Mandalay Bay’s Delano Tower. No tickets are required. Just show up and enjoy mingling with your fellow eBay sellers. eBay staff have been known to attend.
Arriving early before eBay Open officially kicks off on July 23? You can register early for the conference: 12pm-5pm Monday or 8am-12pm Tuesday at the eBay Open desk in the lobby of Mandalay Bay. Regular registration starts at 3pm Tuesday. Additionally, the Expo Hall opens from 5pm-7pm for the eBay Open Welcome Registration. This is your chance to scope out the Expo Hall, so be sure to do your homework well in advance:
Go to eBayOpen.com/Sponsors to see who’s going to be there; then click to “Learn more” about each of them.
Make a note of those that interest you most. You can’t cover them all, so it’s important to pick and choose — preferably ahead of time. It’s well worth to walk the sponsor/vendor area. Vendors offer an array of services that are worth knowing about.
Day One on July 23 begins with the opening of The Expo Hall and Reception!
At the Welcome Reception, you can check with vendors regarding special offers for Open attendees or getting a demonstration of their product. Additionally, you can score T-shirts, collector pins, and other nifty swag. Not to be missed:
BULQ, purveyors of liquidation goods by the pallet or case, will be offering you a chance to win a $500 BULQ case; just get your eBay Open attendee badge scanned by a BULQ team member and sign up for a BULQ account (if you don’t already have one).
StreetPricer will be giving live demos of their eBay repricing tool. Repricing tools give eBay sellers an edge. StreetPricer can keep an eye on your eBay listings. It can move prices up and down maximizing your sales and profits! I use this tool and love it. I’ll be on hand (Kathy Terrill -I Love to Be Selling) with the StreetPricer team to give you expert eBay advice.
Scotch ™/3M is a first time sponsor at eBay Open 2019. Stop by and learn all about their shipping innovation Scotch™ Flex & Seal Shipping Roll. Here is a recent blog post all about it! My YouTube shows you Scotch™ Flex & Seal Shipping roll in action!
eBay Open 2019 Wednesday and Thursday are chock-full of general sessions, workshops, and seller panels!
Before you head to Vegas, go to to eBayOpen.com/workshops to read up on the various workshops and seller panels to be offered, then prioritize them in order of their importance to you and your business. Note: Some sessions are offered more than once. Take time now to prioritize the session you don’t want to miss. Write down your questions, then check the workshop schedule to see who’s likely to have the answers for you.
Check out the speakers, too, for the general sessions as well as for the workshops and seller panels, at eBayOpen.com/speakers.
Typically the general sessions are headed by senior staff and executives. We’ll hear from eBay CEO Devin Wenig, eBay’s Chief Marking Officer Suzy Deering and more. Often after general session you’ll discover these chief executrices in the halls and reception areas of eBay Open. They are accessible to sellers, so walk up and introduce yourself.
eBay executives and staff love meeting sellers.
Bear in mind as well that in addition to the general sessions and workshops, Open offers pop-up mini-events. They all sound great, but you can only be in so many places at once, so be ruthless about sticking to your priorities: eBay search? Seller Hub? Shipping? Google?
Wednesday gets off to a relatively leisurely start, with breakfast offered from 7:30am-9am. After that it’s full-tilt boogie — with breaks for lunch and a snack — until Happy Hour in the Expo Hall winds down at 6:30pm. Thursday gives you only an hour for breakfast but one additional snack break, wrapping up after a final General Session from 3pm-4pm. At some point, too, eBay will announce the winners of this year’s SHINE Awards. Voting for eBay’s SHINE award begins July 15. be sure to vote!
Then it will be time to get ready for the closing party, 6pm-10pm at Las Vegas’ House of Blues.
Between those 2 days, you could attend a total of 10 workshops/seller panels altogether: 4 on Wednesday, 6 on Thursday. But remember, you also need to allow time for talking with vendors in the Expo Hall as well as for networking with eBay team members, executives, and customer service reps!
I am bursting with excitement because I’ve got some very exciting news to share with you.
I am thrilled to announce that 3M Scotch™ has selected me to be a Brand Partner with their Scotch ™ Flex & Seal Shipping Roll!!!
Loved being a VIP guest of Scotch™ Brand at 3M Center corporate headquarters
You already know and love the Scotch™ brand. They are a trusted name for shipping supplies and adhesives.
To begin, in April, I enjoyed the privilege of traveling to where innovation happens.
I went to the 3M Center corporate headquarters, in St. Paul, Minnesota, the home of the Scotch ™ brand. It was exciting to be the company’s specially invited guest. There, I spent an entire day learning all about the newest Scotch ™ shipping innovation: Scotch™ Flex & Seal Shipping Roll. It’s so great, it may in fact be the only packing material you’ll ever need. (I’ll explain why in a minute.)
The team members behind this amazing new product personally demonstrated for me all the features that make Scotch™ Flex & Seal Shipping roll so incredibly useful.
In addition, I got to put their baby through some pretty strenuous hands-on testing. I even threw my wrapped packages across the room to challenge Scotch ™ Flex & Seal’s durability, so I can report from firsthand experience that it passed the Kathy Terrill throw test!
By now you’re no doubt thinking, “Kathy, just what is Scotch™ Flex & Seal Shipping roll?”
Scotch ™ Flex & Seal Shipping roll is a shipping innovation for eBay sellers!
Simply put, it’s the future of shipping. The brand-new Scotch™ Flex & Seal Shipping Roll can replace boxes and polyvinyl or manila mailers. It’s an innovative way to ship relatively small to medium-size non-fragile items. Furthermore, it can save you up to 50% in time, shipping supplies, and storage space for those supplies. It’s recyclable, too! Here’s the skinny: it is a miraculous 3-ply shipping material that comes in 15-inch wide, 10 and 20-foot-long rolls.
The sturdy outer layer is both water and tear resistant.
The middle layer is a built-in cushion to protect your shipped item. Finally, the inner layer utilizes a very cool new adhesive technology that makes it stick securely to itself, but never to your item. Packing and shipping is literally as easy as 1-2-3. All you need to do it: 1. Cut a piece of Scotch™ Flex & Seal Shipping Roll to the appropriate size. 2. Fold it around your item (think calzone, not gift wrap). 3. Press around the edges to seal it tightly Then just slap on a shipping label, and voilà! Your custom-sized package is good to go, with nary an inch of wasted space. You don’t even need tape. Best of all, it’s recyclable as plastic.
New Scotch™ Flex & Seal Shipping Roll revolutionizes packing and shipping for online sellers.
No more searching for the right box for shipping! Scotch ™ Flex & Seal saves eBay seller’s precious time!
No more searching for a box that’s just the right size, and no need to keep bulky assortments of boxes, envelopes, and filler on hand. Think how much space this will free up in your shipping station! (I already know how much space it’s freed up in mine.) To see new Scotch™ Flex & Seal Shipping roll in action, Check out my YouTube video “eBay Shipping Just Got a Whole Lot Easier”.
HERE is my affiliate link to purchase your own Scotch™ Flex & Seal Shipping Roll. Give it a try for yourself, then let me know what you think of Scotch™ Brand’s newest shipping innovation.
eBay sellers, simply cut, fold & press the Scotch™ Flex & Seal Shipping roll!
As Scotch™ Partner, I look forward to hearing your feedback!
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Facebook sets this cookie to show relevant advertisements by tracking user behaviour across the web, on sites with Facebook pixel or Facebook social plugin.
NID
6 months
Google sets the cookie for advertising purposes; to limit the number of times the user sees an ad, to unwanted mute ads, and to measure the effectiveness of ads.
VISITOR_INFO1_LIVE
6 months
YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.
VISITOR_PRIVACY_METADATA
6 months
YouTube sets this cookie to store the user's cookie consent state for the current domain.
YSC
session
Youtube sets this cookie to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices
never
YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
yt-remote-device-id
never
YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
yt.innertube::nextId
never
YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests
never
YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
