eBay’s Spring Seller Update Protections Promised?!

eBay’s Spring Seller Update for 2019 is live. And it contains lots of good news for sellers.

Here are some of the benefits in eBay’s Spring Seller Update:

• Expanded seller protections
• Continued expansion and rollout of Managed Payments
• Enhancements to marketing tools
• Marketplace improvements
• Updates to inventory optimization

However, let’s take a closer look at eBay’s Spring Seller Update. We’ll start with eBay’s promise regarding added seller protections.

In this seller update, eBay speaks to implementing stronger measures against abusive buyers (such as those who claim an item is not as described in order to score a free return). However, they don’t explain how they plan to do so. More clarity on this would be appreciated.

Also eBay now makes it easier to report buyers for specific offenses. Furthermore, eBay will reduce search visibility for sellers who violate eBay’s drop-shipping policy by using another retailer to ship purchased items directly to buyers.

These are welcome improvements, but again, sellers need to know how they’ll translate into safeguards for good sellers. It will be nice to see how eBay adds to these somewhat vague promises of standing behind its sellers.  Sellers will continue to look for strong, clear and effective Seller Protections in future site updates.

I speak to this in my YouTube eBay Spring Seller Update 2019 – What Seller Protection?

Now, let’s move on to the continued roll out of Managed Payments.

Managed Payments adds revenue to eBay. This is cited in eBay’s 2019 1st quarter earnings report. Understandably, eBay is offering Managed Payments to more sellers as quickly as it can. Google Pay is available to shoppers through Managed Payments as of April 2019. Also Paypal is now launching on a test basis through Managed Payments. You can express your interest in Managed Payments here. Most sellers should be opted in by 2021.

In addition, new user-friendly order numbers will be introduced this summer to help you track and manage orders more efficiently.

Last but not least, starting this July, you’ll be able to refund a percentage of the order amount — up to 100% — from Seller Hub.

Now for some really good news.

For starters, Promoted Listings, eBay’s paid search, is now available to sellers whether you have an eBay store or not. Promoted Listings increases your listings visibility in eBay search results. You pay your chosen rate (percentage of the sale price) whenever a buyer clicks on your Promoted listing, then purchases that item within 30 days.

eBay provides guidance for choosing ad rates as well as detailed sales metrics. Sellers create a campaign from your Active Listings page in Seller Hub. Sales are monitored on your Manage Orders page. Learn all about Promoted Listings here.

More goodness for sellers. It’s all about Seller Hub. Starting May 2019, you can bulk-edit and filter Active Listings by Best Offer. Ditto for “Offer to Buyers”, which sends offers to watchers.

Furthermore, you can also edit Volume Pricing into or out of listings from a handy drop-down menu. Now available to all sellers, Volume Pricing lets you set discounts for multiple purchases of multi-quantity items. As of this update, it works with multi-variation listings, too.

 

This will have you doing the Happy Dance sellers.

Starting in July of 2019, Good ‘Til Cancelled (GTC) listing fees will be billed by the calendar month instead of every 30 days!

In addition, in your eBay Seller Hub, you can customize your Active Listings page to add the “Start date” column. This will show you how long each GTC product listing has been active on the site. To see your GTC listings’ auto-renewal dates, add the “End date” column. Now, that’s easey peasey. Thanks eBay! While short term listings are not available in the fixed price format, you can create shorter duration listings for auction listings.

There is news for eBay inventory optimization standards.

Category and item specific updates will affect key categories. All the categories are listed here.Be sure to list your items in “best fit” categories as mandated by eBay.

All in all, the Spring Seller Update of 2019 has good news for sellers.

Seller tools continue to evolve with welcome additions to Best Offer and Volume Pricing. More sellers are being opted into eBay’s Managed Payments. Managed Payments offers more attractive check out choices to shoppers. Note Managed Payments for now does not include International Transactions.

The one disappointment is the “new” Seller Protections. It’s great hearing how eBay stands by its sellers. But there is no new program, or step by consequences laid out for bad buyers. eBay promises more consequences to bad buyers. Sellers will watch eBay, to see if they follow through with substance for these “promised” seller protections.

Meanwhile, read eBay’s 2019 Spring Seller Update here, then decide how to make these new initiatives work for your business.